Privacy Policy

At Helios Cabs, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services.

1. Information We Collect

1.1 Personal Information

When you book our services or interact with us, we may collect the following personal information:

• Name and contact details (phone number, email address)
• Pickup and drop-off locations
• Travel dates and times
• Payment information (processed securely through payment gateways)
• Company details (for corporate bookings)
• Feedback and communication history

1.2 Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website or source
• Location data (with your consent)

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content. You can control cookie settings through your browser preferences.

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To process bookings, assign vehicles and chauffeurs, and provide transportation services
• Communication: To send booking confirmations, updates, and respond to your inquiries
• Payment Processing: To process payments and maintain transaction records
• Customer Support: To address complaints, resolve disputes, and improve service quality
• Marketing: To send promotional offers, newsletters, and updates (with your consent)
• Analytics: To analyze usage patterns and improve our website and services
• Legal Compliance: To comply with legal obligations and protect our rights

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including payment processors, SMS/email service providers, and technology partners. These providers are contractually obligated to protect your data.

3.2 Chauffeurs and Vendors

We share necessary booking details (name, pickup location, contact number) with assigned chauffeurs and vendor partners to facilitate service delivery.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Secure SSL encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and updates
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 7 years for tax and legal compliance purposes.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

You can request access to your personal information and ask us to correct any inaccuracies by contacting us at info@helioscabs.com.

6.2 Data Deletion

You can request deletion of your personal information, subject to legal and contractual obligations. Some information may need to be retained for compliance purposes.

6.3 Marketing Opt-Out

You can opt out of receiving marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly. Note that you will still receive transactional messages related to your bookings.

6.4 Cookie Management

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

Your information is primarily stored and processed in India. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@helioscabs.com
• Phone: +91 84518 84899
• WhatsApp: +91 22 2927 1353
• Address: Helios Cabs, Mumbai, India